Professional Circle FAQ - Fair Seas Supply Co.

Professional Circle FAQ

Which industries and professions quality for the Professional Circle Program?

Interior designers, architects and other professionals working on residential or hospitality projects are all eligible. Additionally, photographers, wedding planners and event planners are qualified for our program. The program is only open to those based in the United States at this point.

Can I place an order online?

To be valid for the discount, you must fill out the order form first. You cannot place your order directly through our website at this time.  

How do I place an order?

You must fill out our online order form here. We will then send over an invoice within 48 hours with the discounted price where you can make your payment securely through our website.  

Do you charge tax?

Yes, all orders will be subject to the state tax where the order is delivered.

How do I pay for my order?

Once we receive your order form you can make your payment directly through our secure website. We accept all major credit cards and PayPal.

How will I know that I received my discount?

Your invoice will show the 20% discount on each item. If you see that we tagged your photo on our social accounts, you will be eligible for an additional $10 off your next purchase. Please indicate this when you place your order.

How long will it take to receive my order?

We ship all items via USPS priority mail. All orders are sent out within 48 hours of received payment and take between 2-4 days for delivery.

How do I track my order?

As soon as a shipping label is generated on our end you will receive the tracking information via email.

What is your return policy?

Please see our returns & exchange policy here.

Do you ship internationally?

At this time, our Professional Circle program is only open to those in the United States. That said, we can ship product internationally at our standard retail prices. We charge a $10 flat fee. Please see our shipping policy here for more information.

How can I update my account?

Please email to update your contact information.